Communication Orchestration

Coordinate

AI gathers context from recent conversations, shipment updates, and previous communications to draft relevant messages.

Simplify

Choose your tone (professional, friendly, urgent), get editable drafts in plain language—no technical jargon.

Empower

Review, edit, or discard drafts. Nothing sends without your approval—you always click "Send".

AI Gathers Context

Automatically pulls:

• Supplier's delay notification email
• Current shipment tracking data
• Affected customer orders (12 pending)
• Your previous delay communications
• Distribution center inventory levels

No manual searching: AI connects all relevant information instantly

Draft Ready to Edit

Simple controls: Select tone, edit content, adjust delivery dates

You Stay in Control

What was used:
• Supplier delay notice (Dec 15 → Dec 22)
• 12 customer orders affected
• Alternative carrier options available
• Your past communication style

Your choice: Edit, send now, schedule, or discard

Full transparency: See exactly what AI used and decide next steps

Draft Messages

• Supplier Updates: Draft purchase order confirmations, specification changes, and quality issue notifications
• Carrier Coordination: Generate shipping instructions, pickup requests, and route change communications
• Customer Notifications: Create delivery updates, delay explanations, and shipment confirmations
• Tone Control: Choose professional, friendly, urgent, or apologetic tone for any message
• Never Auto-Sends: You always review and click "Send"

Summarize Threads

• Long Email Chains: Condense multi-day supplier negotiations into key points and decisions
• Carrier Communications: Extract critical shipping updates from lengthy carrier threads
• Customer Inquiries: Summarize repeat customer questions across multiple channels
• Inline Citations: Click any summary point to see the original message
• Quick Verification: References to source emails included for accuracy checking

Rewrite & Tailor

• Multi-Audience Adaptation: Take one message and tailor it for suppliers, carriers, and customers
• Formality Adjustment: Convert casual internal notes to professional external communications
• Language Simplification: Translate technical shipping terms into plain language for customers
• Piece-by-Piece Control: Accept, edit, or reject each suggestion individually
• Never Auto-Applied: Every change requires your approval

Multi-Channel Coordination

• Unified Context: Connect communications across email, SMS, portal messages, and calls
• Channel-Appropriate Formatting: Auto-adapt message length and style for SMS vs email
• Consistent Messaging: Ensure same information shared across all customer touchpoints
• Context Preservation: Link related messages so you see full conversation history
• One-Click Switching: Move draft from email to SMS with automatic reformatting

Inventory Shortages

AI drafts proactive customer notifications when inventory drops below order levels, suggests alternative products, and coordinates with procurement on restock timelines.

Impact: 82% reduction in customer complaints about stockouts

Expedited Orders

Coordinate urgent shipping requests across carriers, notify warehouse teams, update customers on premium delivery options, and confirm special handling requirements.

Impact: 5.2 hours saved per rush order coordination

Quality Issues

Draft supplier quality concern notifications, coordinate replacement shipments, notify affected customers with transparent timelines, and document issue resolution.

Impact: 67% faster issue resolution with complete audit trail